Emirates Fitness Hub - Your Fitness Journey Starts Here

This Privacy Policy describes how Emirates Fitness Hub collects, uses, and protects the personal information of individuals who use our site and services, including personal training, group fitness classes (Yoga, Pilates, Zumba), nutrition counseling, weight management programs, and sports-specific training. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, phone number, and email address.
Health and Fitness Information: Medical history, fitness goals, exercise preferences, dietary information, weight, measurements, and any other health-related information you provide to us.
Payment Information: Credit card details or other payment information necessary to process payments for our services. Note: We use secure payment gateways and do not directly store your credit card details on our servers.
Account Information: Username and password when you create an account on our online platform.
Usage Data: Information about how you use our site and services, including pages visited, features used, and duration of activity.
Device Information: IP address, browser type, operating system, and other technical information about your device.
Communications: Records of your communications with us, including emails, phone calls, and online chats.
Marketing Preferences: Information about your preferences for receiving marketing communications from us.

2. How We Collect Information

We collect personal information in the following ways:

Directly from You: When you provide information to us through our site, during registration, consultations, or when using our services.
Automatically: Through the use of cookies and other tracking technologies when you visit our site.
From Third Parties: We may receive information from third-party partners, such as payment processors or marketing platforms.

3. How We Use Information

We use your personal information for the following purposes:

Providing Services: To provide you with the personal training, group fitness classes, nutrition counseling, weight management programs, and sports-specific training you have requested.
Personalization: To personalize your experience with our site and services, including recommending specific classes or programs.
Communication: To communicate with you about our services, including scheduling appointments, providing updates, and responding to inquiries.
Payment Processing: To process payments for our services.
Marketing: To send you marketing communications about our services and promotions, where permitted by law. You can opt-out of receiving these communications at any time.
Improving Our Services: To analyze usage data and feedback to improve our site and services.
Legal Compliance: To comply with applicable laws and regulations.
Internal Operations: For data analysis, testing, research, and statistical purposes to improve our online platform and services.

4. Legal Basis for Processing

Our legal basis for processing your personal information depends on the purpose of the processing:

Contractual Necessity: Processing is necessary to perform a contract with you (e.g., providing personal training services).
Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, marketing our services), provided that your interests and fundamental rights do not override those interests.
Consent: We may rely on your consent to process your personal information for certain purposes (e.g., sending marketing communications). You have the right to withdraw your consent at any time.
Legal Obligation: Processing is necessary to comply with a legal obligation.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption of sensitive data during transmission.
Firewalls and intrusion detection systems.
Regular security assessments and audits.
Restricted access to personal information to authorized personnel only.

7. Data Sharing

We may share your personal information with the following categories of recipients:

Service Providers: We may share information with third-party service providers who assist us with payment processing, data analytics, email marketing, and other services. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was disclosed.
Legal Authorities: We may disclose your personal information to legal authorities if required by law or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

8. Your Rights

You have the following rights regarding your personal information:

Right to Access: You have the right to access the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal information, including for marketing purposes.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe that we have infringed your data protection rights.

To exercise these rights, please contact us using the contact information provided below.

9. Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our site and services. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, including countries that may not have data protection laws that are equivalent to those in your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the "Last Updated" date. Your continued use of our services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Emirates Fitness Hub

7 Sheikh Zayed Road,
12th Floor, Al Moosa Tower 2,
Dubai, Dubai, 31234
AE